Frappe Helpdesk
★ 3.3kA self-hosted alternative to Zendesk
GNU Affero General Public License v3.0Open Source — No Paywall3 Containers — 3 containers — light hosting footprintDocker · Compose · SourceNeeds MariaDB
About
Frappe Helpdesk is an open-source customer support and ticket management application built for organizations that want a customizable helpdesk system. It is presented as a modern alternative to...
Community Ratings
No ratings yetNew this week
Read recap →Weekly Recap — Aug 14, 2026 – Aug 21, 2026Aug 21, 2026
Features
- Agent portal
- Customer portal
- Customizable SLAs
- Assignment rules
- Knowledge base
- Saved replies
- Advanced search
- Production deployment script
Details
- Last Updated
- Aug 26, 2026
- Created
- Oct 21, 2021
- Install Methods
- dockerdocker-composesource
- Requirements
- Dockerdocker-composegitbenchFrappe Framework version 15 or 16Frappe Telephony app
- Runtime / Stack
- Docker
- Privacy & Independence
- Cloud: Optional
- User Model
- Multi-User
- Deployment
Deployment: Docker Compose ✓3 Containers — light hosting footprintRuns as 3 containers
Docker Compose
3 services · database: mariadb · infra: mariadb, redis
no resource limits declared
needs persistent storage (2 volumes)
docker/docker-compose.yml · @ 559d77c · scanned Jun 5, 2026
version: "3.7"
services:
mariadb:
image: mariadb:10.8
command:
- --character-set-server=utf8mb4
- --collation-server=utf8mb4_unicode_ci
- --skip-character-set-client-handshake
- --skip-innodb-read-only-compressed # Temporary fix for MariaDB 10.6
environment:
MYSQL_ROOT_PASSWORD: 123
volumes:
- mariadb-data:/var/lib/mysql
redis:
image: redis:alpine
frappe:
image: frappe/bench:latest
command: bash /workspace/init.sh
# ...
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Metadata extracted from README on Mar 25, 2026
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