Frappe Helpdesk
★ 3.4kA self-hosted alternative to Zendesk, Freshdesk
GNU Affero General Public License v3.0Open Source — No Paywall3 Containers — 3 containers — light hosting footprintDocker · Compose · SourceNeeds MariaDB4+ active committers (12mo)
About
Frappe Helpdesk is an open-source customer support and ticket management application built for organizations that want a customizable helpdesk system. It is presented as a modern alternative to...
Community Ratings
No ratings yetNew this week
Read recap →Weekly Recap — Oct 2, 2026 – Oct 9, 2026Oct 9, 2026
Features
- Agent portal
- Customer portal
- Customizable SLAs
- Assignment rules
- Knowledge base
- Saved replies
- Advanced search
- Production deployment script
Details
- Last Updated
- Oct 11, 2026
- Created
- Oct 21, 2021
- Install Methods
- dockerdocker-composesource
- Requirements
- Dockerdocker-composegitbenchFrappe Framework version 15 or 16Frappe Telephony app
- Runtime / Stack
- Docker
- Privacy & Independence
- Cloud: Optional
- User Model
- Multi-User
- Deployment
Deployment: Docker Compose ✓3 Containers — light hosting footprintRuns as 3 containers
Run Frappe Helpdesk with Docker Compose
Compose file from the Frappe Helpdesk project repository.
3 services · database: mariadb · infra: mariadb, redis
no resource limits declared
needs persistent storage (2 volumes)
docker/docker-compose.yml · @ 1436448 · scanned Sep 23, 2026
version: "3.7"
services:
mariadb:
image: mariadb:10.8
command:
- --character-set-server=utf8mb4
- --collation-server=utf8mb4_unicode_ci
- --skip-character-set-client-handshake
- --skip-innodb-read-only-compressed # Temporary fix for MariaDB 10.6
environment:
MYSQL_ROOT_PASSWORD: 123
volumes:
- mariadb-data:/var/lib/mysql
redis:
image: redis:alpine
frappe:
image: frappe/bench:latest
command: bash /workspace/init.sh
environment:
- SHELL=/bin/bash
working_dir: /home/frappe
volumes:
- .:/workspace
ports:
- 8000:8000
- 9000:9000
volumes:
mariadb-data:
This file may be out of date. Check the Frappe Helpdesk documentation for current setup steps.
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Metadata extracted from README on Mar 25, 2026
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